Process Management

Continuously Improved Operations for Success

A business process is any broad collection of activities within your company that is involved in the ultimate goal of developing your product or service for the customer. Business processes are typically evaluated from the customer's viewpoint. Ensuring a smoothly running business process is critical in maximizing the added value you are providing to your customers. Managing the key processes efficiently is critical to the success of the company. But managing the processes is harder than it may seem at first - mostly because these processes don't stand alone, but interact with one another.

There are many types of business processes such as key processes, support processes and sub-processes. Typical business processes include:

• Procurement: Securing the materials and equipment necessary to produce your goods or services.
  
• Product development: Planning new goods or services for your customers or refining existing products.
  
• Production: Creating those goods or services.
  
• Order delivery: Receiving orders from customers and ensuring that those orders are fulfilled.
  
• Distribution: Ensuring smooth distribution of goods to customers.
  
• Customer support: Providing assistance to customers after they've bought your product or service.