EFQM

To succeed, organizations need to establish an appropriate management system regardless of their sector, size, structure, or maturity. The EFQM Excellence Model is a practical tool to help organizations to achieve this by measuring where they are on their path to Excellence. It helps organizations to understand the gaps, and allows them to stimulate solutions.

History of EFQM

The European Foundation for Quality Management (EFQM) was founded by the presidents of 14 major European companies in 1988.

EFQM's mission is:

To stimulate and assist organizations throughout Europe to participate in improvement activities leading ultimately to excellence in customer and employee satisfaction, influence society and business results; and to support the managers of European organizations in accelerating the process of making Total Quality Management a decisive factor for achieving global competitive advantage.

Overview of EFQM Excellence Model

The EFQM Model is a non-prescriptive framework that recognizes there are many approaches to achieving sustainable excellence. The model's framework is based on nine criteria. Five of these are 'Enablers' and four are 'Results'. The 'Enabler' criteria cover what an organization does. The 'Results' criteria cover what an organization achieves. 'Results' are caused by 'Enablers'. The nine criteria are:

• Leadership
  
• Policy and Strategy
  
• People
  
• Partnership and Resource
  
• Processes
  
• Customer Results
  
• People Results
  
• Society Results
  
• Key Performance Results
  

EFQM gives great ground for self-estimation.